FAQ

FAQ

[toggle title=”HOW DO I PLACE AND ORDER?” status=”close” accordion=”yes”] Simply click into the item you would like to purchase. Some items have different colour options or sizes available and you can select them by clicking on them, then hit Add to Cart. Do this for as many items as you would like to purchase. Once you have all the items you would like , click into the Shopping Cart, review your order and make sure you have read all the information below before placing your order. By hitting Checkout and placing your order you agree that you have read and understand the below information. Once you hit the Checkout button you will be redirected to Paypal where you can log into your existing Paypal account or process the payment using your credit card. Please put the custom details into the ‘note to seller’ section or email through your details if paying via credit card. [/toggle]
[toggle title=”SHIPPING” status=”close” accordion=”yes”] Prints are usually shipped within 1-3 working days of payment being received, or 1-3 working days of approval being received for your design. Prints are posted in either a sturdy flat mailer or a mail tube. All prints come unframed and unmounted. Items are posted via regular Australia Post and as stated on the Australia Post website can take between 1-5 working days to be received depending on your location. We ship from Sydney, Australia. My Sweet Prints will not be held liable for any items lost in the mail so we prefer customers to pay an extra $3.50 for registered express postage. [/toggle]
[toggle title=”SHIPPING COSTS” status=”close” accordion=”yes”] Shipping is calculated in the shopping cart area. Simply enter the address location and choose from the regular mail, express postage or international postage. [/toggle]
[toggle title=”SECURE ORDERING & PAYMENT OPTIONS” status=”close” accordion=”yes”] Payments are processed through Paypal’s secure online system. Please contact us if you would prefer to do a direct transfer and we will provide our bank details. [/toggle]
[toggle title=”RETURNS & REFUNDS” status=”close” accordion=”yes”] As most goods are made to order items can not returned unless there is a fault or error in which case we will offer to replace the item. Please choose carefully as there are no refunds available. If you believe an error has been made on your custom item please contact us asap with your concern. [/toggle]
[toggle title=”INFORMATION & COLOURS” status=”close” accordion=”yes”] Please note the colours you see on the monitor might be slightly different than the real print due to all monitors being different. Our prints are custom made and NOT mass produced, therefore there may be very slight inconsistencies in colour or slight printer rollers marks on your print. [/toggle]
[toggle title=”COPYRIGHT” status=”close” accordion=”yes”] All images and designs are copyright My Sweet Prints, please do not use them without my permission. Copyright not transferable on sale of print. The design and all content of this web site remains subject to copyright and may not be reproduced in any way without our express consent. I enjoy working on consignment pieces. If you are wanting to have a piece made to custom order I am happy to create according to your specifications. I also welcome wholesale orders. Please contact me. [/toggle]